Your Privacy Matters to Us
At Big 5 Capital, your trust is our highest priority. This Privacy Notice explains in simple terms how we collect, use, and safeguard your personal information when you visit our website or use our products and services. It also outlines your rights and how to exercise them, and who to contact if you have any questions.
We encourage you to read this Privacy Notice carefully. We review it regularly and update it as needed. The most up-to-date version is always available on our website.
What You’ll Find in This Notice
- What personal data we collect
- Why we use your data
- Who we share it with
- Your rights and how to exercise them
- How to contact us
Our Commitment to You
The Big 5 Capital entity responsible for your personal data depends on your relationship with us. You can find more details on our Terms of Use page. Regardless of where you’re located, our goal is simple: to protect your data with the same care we would expect for our own.
What Data We Collect and How
Data You Provide
We collect personal data when you:
- Sign up for an account
- Interact with our team via email, chat, or social media
- Respond to surveys, participate in promotions, or provide feedback
- Verify your identity with documentation or through selfies/videos
Data We Collect Automatically
When you visit our website or use our app, we may collect technical information such as:
- IP address
- Device information
- Usage activity
Data from Other Sources
We may also receive personal data from trusted third-party partners to help us deliver our services and meet regulatory requirements.
Sensitive Data
In some cases, we may need to collect sensitive personal information—such as biometric data or information related to criminal checks—for regulatory purposes like KYC (Know Your Customer) and AML (Anti-Money Laundering). We treat this data with the utmost care and in strict compliance with legal standards.
Why We Use Your Personal Data
We only use your data for purposes that support you and our legal obligations, including:
- To open and manage your account
- To provide customer support
- To comply with financial regulations
- To protect you and our platform from fraud and other risks
- To improve your experience with our services
- To send you relevant updates and offers (only with your consent)
Marketing and Communications
If you choose to receive updates from us, we may contact you about new products, promotions, or important news. You can opt out anytime by updating your preferences in your account settings or clicking “Unsubscribe” in our emails.
Please note: Even if you opt out of marketing, we may still send essential service communications.
How Long We Keep Your Data
We keep your personal data only as long as needed to fulfill our services and meet legal requirements. When your relationship with Big 5 Capital ends, we securely delete or anonymize your data in accordance with applicable laws.
International Transfers
We may transfer your personal data to trusted partners outside your home country. When we do, we ensure the appropriate safeguards are in place to protect your privacy, such as using standard contractual clauses.
How We Protect Your Data
Big 5 Capital is proud to maintain ISO 27001 certification, a globally recognized standard for information security. Our team is trained to handle your data with care, and we use industry-leading technology to keep your information safe.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the data we hold about you
- Correct or update inaccurate information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Transfer your data to another service provider
- File a complaint with your local authority
We take your rights seriously and are here to support you. To make a request, email us at info@Big5Capital.com.
Children’s Privacy
Big 5 Capital’s services are only for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18 years of age.
Questions? We’re Here to Help
If you have any questions about how we handle your personal data—or anything in this notice—please reach out. You can contact us by submitting a support ticket or emailing us at info@Big5Capital.com.