Privacy Policy

Effective date: 14 September 2026

Big 5 Capital respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, use our educational services, subscribe to communications or otherwise interact with us.

1. Who We Are

In this Policy, “Big 5 Capital”, “we”, “us” and “our” refer to Big 5 Capital. The responsible entity may depend on the service or relationship involved.

2. Information We Collect

Depending on how you interact with us, we may collect identification and contact information, account information, payment and transaction information, communications, course and learning activity, preferences, and technical information such as IP address, browser, device and website usage data.

Where a service requires identity, regulatory or security verification, additional information may be requested. We will only collect information that is reasonably necessary for the relevant purpose and lawful basis.

3. How We Collect Information

• Information you provide when registering, subscribing, purchasing or contacting us.
• Information generated through your use of our website and services.
• Information received from service providers where lawful and necessary.
• Information obtained from publicly available sources where appropriate.

4. Why We Use Personal Information

We may use personal information to provide and improve our services, manage accounts, process payments, provide customer support, administer educational programmes, communicate with you, maintain security, prevent fraud and abuse, analyse website performance, comply with legal obligations, enforce our agreements and protect our legitimate interests.

5. Legal Basis and POPIA

Where the Protection of Personal Information Act 4 of 2013 (POPIA) applies, we process personal information in accordance with its requirements, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards and data subject participation.

6. Marketing

We may send marketing communications where permitted by law and, where required, with your consent. You can unsubscribe from marketing communications at any time. Transactional, security, account and other essential service communications may still be sent where necessary.

7. Cookies and Similar Technologies

We use cookies and similar technologies for functions such as website operation, security, preferences, analytics and, where enabled and permitted, marketing. Please see our Cookie Policy for more information and available consent controls.

8. Sharing Information

We may share information with service providers and professional advisers who support our operations, such as hosting, security, analytics, communications and payment providers. We may also disclose information where required by law, regulation, court order or lawful governmental request, or where necessary to protect rights, safety or the integrity of our services.

9. Cross-Border Processing

Some service providers may process information outside South Africa. Where POPIA or another applicable law regulates such transfers, we will take reasonable steps to ensure appropriate safeguards and lawful transfer conditions are in place.

10. Security

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction. No internet transmission or storage system can be guaranteed to be completely secure.

11. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain records, comply with legal obligations and protect our legitimate interests. Retention periods may vary by data type and legal requirement.

12. Your Rights

Subject to applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion where legally permissible, objection or restriction of certain processing, withdrawal of consent where processing is based on consent, and information about how your data is processed.

Requests can be sent to info@big5capital.com. We may need to verify your identity before processing a request.

13. Complaints

If you have a privacy concern, please contact us first so that we can investigate it. You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

14. Children

Our paid educational and other account-based services are intended for adults. We do not knowingly solicit personal information from children where doing so would be unlawful.

15. Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Policy from time to time. The latest version will be published on this page with an updated effective date.

17. Contact

For privacy questions or data requests, contact info@big5capital.com.

This Policy should be reviewed by a South African privacy/legal professional against Big 5 Capital’s actual data flows, contracts, processing activities and regulatory obligations before final adoption.