Complaints & Dispute Resolution

Effective date: 14 September 2026

Big 5 Capital wants concerns to be raised and resolved fairly, promptly and transparently. This Policy explains how to submit a complaint and what information helps us investigate it.

1. Before You Complain

Where possible, contact us as soon as an issue arises. We will try to resolve straightforward matters through our support channels before they become formal complaints.

2. How to Submit a Complaint

Send your complaint to info@big5capital.com. Please include your name, account or order details where relevant, the nature of the complaint, relevant dates, supporting documents and the outcome you are seeking.

3. Acknowledgement and Investigation

We will acknowledge complaints where appropriate and investigate the information provided. We may ask for additional information or clarification. We aim to deal with complaints fairly and within a reasonable period having regard to their complexity.

4. Outcome

After investigation, we will communicate the outcome and any corrective action we are able to offer. The available outcome may depend on the service involved, the facts, contractual terms and applicable law.

5. Escalation

If you are dissatisfied with the outcome, you may request further review. Where a matter falls within the jurisdiction of an external regulator, ombud or dispute-resolution body, you may have additional escalation rights under applicable law.

6. No Waiver of Legal Rights

This Policy does not limit any rights or remedies available to you under applicable consumer, privacy, financial-services or other legislation.

7. Contact

Complaints: info@big5capital.com.

See also our Terms of Service and Privacy Policy.